SaaS Technical Customer Success Representative

Are you a tech savvy, problem solver that’s customer focused and SUCCESS driven? Then further your career with the fast-growing SaaS business that’s transforming employee and student engagement. Great company culture, award winning product and performance related pay…

The Role

We are looking for energetic and driven Technical CSR to accelerate the continued growth of Vevox. Reporting to the Head of Sales, you’ll be confident with online customer training & support issue resolution, You’ll help train, support and grow our enterprise customers working within our 5 star rated customer success team and alongside our Enterprise Sales Team. Whilst working in a supportive team environment you will work with autonomy, delighting customers and become a Vevox expert. You will host online and face to face customer sessions and represent your company at industry events.

Key responsibilities

  • Onboard users within enterprise accounts
  • Train new Vevox users Host advanced training sessions
  • Attend trade shows and showcases (Online and in person)
  • Communicate with & support customers through a variety of channels including Phone, Email, live chat, Video, Social media, etc
  • Input all information and schedule follow ups in CRM (Salesforce)

KPIs

  • Increased Usage across assigned accounts
  • Growth in user numbers across assigned accounts
  • Feedback ratings from onboarding & training sessions

You will need

  • To be HIGHLY motivated
  • Excellent communication skills - both written and verbal
  • To be a great team player, confident and great with people
  • To be able to intelligently question and consult with professionals of all levels
  • Tech and social media savvy
  • A degree (preferable)
  • B2B SaaS/Software Customer Success experience (preferable)

Why join us

  • Contributory Pension Scheme
  • Thorough training and continual coaching and development
  • Company Smartphone
  • Company Laptop
  • KPI driven commission structure
  • Company social activities
  • Flexible working hours Remote working
  • Office and free parking
  • UK Government ‘Bike to Work’ scheme
  • 25 days holiday + bank holidays + your birthday off!

About Vevox

Vevox brings out the best in presenters and audiences, giving everyone an equal chance to be heard. Award winning and adopted by 1000’s of global corporations and universities. Vevox has established itself as a much loved real-time audience engagement app for the workplace and classes. Read more on about page. Vevox is a subsidiary of the parent company Auga Technologies

Vevox is rated

The Vevox Team 



 

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